Patient Bill of Rights

Every patient of Braintree & New England Rehabilitation Hospitals has the right to individually tailored care, adequate access to information, privacy and respect. Braintree & New England Rehabilitation Hospitals does not discriminate on the basis of race, color, ethnicity, gender, national origin, religion, culture, language, socioeconomic status, sexual orientation, gender identity or expression, physical or mental ability, personal values or belief systems or disability.

Braintree Rehabilitation Hospital allows a family member, friend, or other support individual to be present with the patient for emotional support during the course of treatment.  The hospital allows for the presence of a support individual of the patient’s choosing unless the individual’s presence infringes on others health, welfare, rights and safety of staff, visitors or patients, or is medically or therapeutically contraindicated.  The support individual may or may not be a patient’s surrogate decision-maker or legally authorized representative. Any limitations or restrictions regarding visitation will be reviewed with the patient/support person.

CARE - Each patient has the right to:

  • Personally participate in the development and implementation of his or her plan of care.
  • Make, or his/her representative, has the right to make, informed decisions regarding his/her care.
  • Prompt life-saving treatment in an emergency without discrimination on account of economic status or source of payment and without delaying treatment for purposes of discussing payment unless such delay can occur without material risk to the patient.
  • Refuse treatment by any facility staff member without jeopardizing his or her access to medical care.
  • Expect hospital personnel who are friendly, considerate, respectful and qualified through education and experience to perform their responsibilities.
  • Assistance in changing primary or specialty physicians or dentists if other qualified physicians or dentists are available.
  • Maintain an advance directive, such as a living will or a health care proxy.  The patient must provide a copy of the advance directive to the facility and to his or her physician.
  • An initial and ongoing assessment of pain, including education by medical providers regarding pain management.Reasonable expectations of care and services, which the hospital should address in a timely manner. 
  • Prompt and safe transfer to a different facility if the patient is refused treatment based on a lack of a source of payment.  This includes the hospital making sure the patient can be safely transferred, arranging the transportation, accompanying the patient with any necessary staff or medical equipment, assuring that the other facility will assume the patient’s care, and providing any pertinent medical information to the other facility.
  • Receive care in safe surroundings.

INFORMATION - Each patient has the right to:

  • All available information regarding diagnosis, treatments (including any alternative treatments), prognosis, and the possible risks and side effects associated with each treatment.
  • Information regarding the services available at the facility and any related fees for the services.
  • Knowledge about the name and specialty of any individual responsible for his or her care while in the hospital.
  • Be informed, or when appropriate, the patient’s representative be informed, (as allowed under State law), of patient’s rights, in advance of furnishing or discontinuing patient care whenever possible.
  • Access information contained in his or her clinical records within a reasonable time frame.
  • Medical/Clinical Records are retained for 20 years after the discharge or the final treatment of the patient to whom the record relates.
  • Receive a copy of any itemized bill submitted to a third party for care of the patient.
  • Information regarding the patient’s and his or her family’s role in pain management, as well as the potential limitations and side effects of pain treatments.
  • Knowledge about any research or educational projects that may affect his or her care, as well as the right to refuse to participate in the research without affecting the level of the patient’s care.
  • Upon request, to obtain an explanation as to the relationship, if any, of the physician to any other health care facility or educational institutions insofar as said relationship relates to his care or treatment, and such explanation shall include said physicians ownership or financial interest, if any, in the facility or other health care facilities insofar as said ownership relates to the care or treatment of said patient.
  • Receive any of the hospital’s rules or regulations related to the patient’s responsibilities/conduct.
  • Receive information about any financial assistance or free health care available through the hospital.
  • Information regarding any transfer to another facility prior to the transfer.


PRIVACY - Each patient has the right to:

  • Expect full recognition of individuality, including privacy, in treatment and care.  In addition, all communications and records will be kept confidential.
  • Approve or refuse the release of medical records to anyone outside of the hospital.

RESPECT - Every patient has the right to:

  • Participate in treatment decisions.  If the patient does not have the capacity to make his or her medical decisions, the decisions will be made with the patient’s designated representative or legally-appointed representative.
  • Refuse treatment to the extent permitted by law.  The patient will be informed of all medical consequences of refusing treatment, and recognizes that he or she has personal responsibility for these consequences if treatment is refused or the facility’s directions are not followed.
  • An environment free of abuse and harassment.
  • Have personal, cultural, spiritual and/or ethnic beliefs taken into consideration when addressing pain management or any other aspect of patient care.  In addition, the patient has the right to express any spiritual or cultural practices that do not harm others or interfere with the patient’s course of care.
  • Express grievances, complaints or suggestions at any time.
  • Expect the hospital to establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance.  The hospital must also inform the patient that he or she may lodge a grievance with the state agency or The Joint Commission directly, and provide the patient a phone number and address for lodging a grievance with the state agency or The Joint Commission.
  • An interpreter if the patient does not speak English, in accordance with Civil Rights laws.  The hospital is required to present information in a manner and form that can be understood by every patient, such as using large print materials, interpreters, or any appropriate tools for communication with the deaf and blind.
  • Notification of a family member, representative, or his or her own physician promptly upon admission to the hospital.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.

Every patient of the hospital has certain responsibilities so that his or her treatment may proceed in the most efficient and effective manner.  The patient, or the patient’s designated representative, will be informed of these responsibilities upon admission.

Each patient of the hospital has a responsibility to:

  • Provide caregivers with the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in the patient’s condition or any other patient health matters.
  • Inform the medical staff or the physician if the patient does not understand the course of treatment and his or her role within that course of treatment.
  • Observe prescribed rules of the facility during his or her stay and treatment and, if instructions are not followed, forfeits the right of care at the facility and is responsible for the outcome.
  • Understand the consequences that will result if treatment is refused or the physician’s instructions are not followed correctly.
  • Keep his or her physician informed regarding any unexpected changes in condition.
  • Respect other patients and the medical staff by refraining from smoking and controlling noise and other distractions such as the number of visitors the patient receives.
  • Obey the rules of the hospital.
  • Respect the property of other patients and the hospital.
  • Fulfill his or her financial obligations to the hospital promptly.

Patient/Resident Non-Discrimination Policy

The facility does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by the Facility directly or through a contractor or any other entity with which the Facility arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of of Federal Regulations Parts 80, 84, and 91.

If you have any questions or concerns, please contact the Administrator at the Facility or the Corporate Compliance Officer at 617-796-8387.

Braintree & New England Rehabilitation Hospitals                            
Five Star Quality Care Hospital